This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact Details
Telephone: 07771 526 635
Email: admin@agnosticadviser.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Transaction data
- Information relating to compliments or complaints
- Records of meetings and decisions
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Marketing preferences
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Payment details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information.
Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure — You have the right to ask us to delete your personal information.
Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
Your right to object to processing — You have the right to object to the processing of your personal data.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information.
Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure — You have the right to ask us to delete your personal information.
Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
Your right to object to processing — You have the right to object to the processing of your personal data.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
Our lawful bases
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Legal obligation
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent
Where we get your data from
We get your data directly from you.
How long we keep information
We retain personal data only for as long as is necessary for the purposes for which it was collected.
- Contact form enquiries: up to 2 years from the date of last contact
- Client contracts and financial records: 7 years (UK tax and accounting law)
- Marketing consent records: 3 years after consent is withdrawn
- Website analytics data: no longer than 26 months
Where we no longer have a lawful basis to retain your personal data, it will be securely deleted or anonymised.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy, you can complain to the ICO:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: April 2026
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Email: admin@agnosticadviser.com | Phone: 07771 526635